STUART ERIC PENMAN

STAFF USER RESEARCHER · STRATEGIC RESEARCH · NHI & AGENTIC AI

Impact-driven research
for decisions that matter.

I design research programs that answer the next strategic decision and solve meaningful, difficult problems — continuously listening to customers, with an operating model that lets teams move on the tactical work.

IBM Security · 12 years experience

Selected work

SELECTED WORK

Strategic influence. Navigating fuzzy complexity. Course-correction. Product-viability turnaround.

01 · NHI STRATEGY

Customer-defined problem space → top Security priority. Still unfolding with C-suite.
02 · SKILLS KIT

Enterprise chatbot authoring under COVID pressure. Non-engineers at scale; permanent role funded.
03 · XFINITY FLEX

Stopped a release on the wrong behavioral model. ~$20M miss avoided.
04 · HORIZON MSS

Shipped blind. Adoption collapse. Research grounded the whole approach.